Your help docs, moved in and looked after.
We move your old help files into a modern help centre, host it and keep it running. Your team just edits pages, like a Word document.
We move your old help in.
You hand over the old help. We hand back a help centre.
| Step | What happens | Who |
|---|---|---|
| 1 | Send us your old helpHelp & Manual and other HTML-based help. Send us yours and we’ll check. Nothing to install. | You |
| 2 | We move every pagePages, images, tables, videos and the links between them, sorted into topics. You get a full old-to-new address list, so nothing gets lost. | RealDocs |
| 3 | You review itClick through the new help centre before anyone else sees it. Tell us what to change. | You |
| 4 | We go live and look after itHosting, updates and fixes are ours, with 30-day recovery of your pages. Your team edits pages in the browser. | RealDocs |
Everything a help centre needs, set up for you.
AI search
Readers search in their own words.
- Finds the right page even when the wording differs
- Answers point to the pages they came from
Let your customers see only the docs that make sense to them.
Pages, videos, images, PDFs and outside links, all in one menu. Pick who is reading, and the menu changes with them.
| Name | Kind | Shown for |
|---|---|---|
| Page | Free and Enterprise | |
| Video | Free and Enterprise | |
| Link | Free only |
Answers from your docs, in your readers’ own words.
AI search and a chatbot answer from your help centre only, and link every answer to the pages it came from. They respect who can see what.
The same pages reach AI assistants through a built-in MCP server, so AI tools answer from your real docs.
How do I move a class to another day?
Open the class in Timetable, choose the new day and save. Everyone booked gets an email with the new time.
AI answer From: Move a classSet up your class timetable
Done for you, from the first page to the hundredth update.
We do
- Move every page, image and link
- Set up your sites, logins and domain
- Give you a full old-to-new address list
- Host it and keep it updated, with 30-day recovery of your pages
- Fix anything that breaks
- Answer your questions
You do
- Edit pages when your product changes
That’s the whole list. A one-off move, then a yearly licence that covers hosting, fixes and support, with 30-day recovery of your pages. We quote after the demo, because every move is different.
Questions we get asked.
What is RealDocs?
A done-for-you service that moves a company’s help centre (help center) off old tools, then hosts and maintains it. Your team edits pages in the browser, like a Word document.
How do I migrate a help centre?
Send us your old help files. We move the pages, images, tables, videos and links, and sort them into topics. You review it before it goes live, and you get a full list of old and new addresses.
Do we need to install or run anything?
No. We host the help centre and look after it. Your team opens it in a browser to edit pages.
What can you move?
Help & Manual and other HTML-based help. Send us yours and we’ll check.
Will our old links break?
We give you a full list of every old address and its new page, so your developer can point the old links across and nothing gets lost.
Who can edit pages?
Your team, in the browser, with a toolbar like a word processor. Saving publishes the change.
Can it run in our own cloud?
Yes, if you use Cloudflare. We host it by default, or we set it up and run it in your Cloudflare account.
How long does a move take?
It depends on the size of your help. Our last move had thousands of pages live in weeks.
How much does it cost?
A one-off move, then a yearly licence that covers hosting, fixes and support, with 30-day recovery of your pages. We quote after the demo, because every move is different.
Show us your old help. We’ll show you its new home.
Book a demo, ask for support, or just ask a question. A person reads every message.